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Payments Operational
SMETS1 Smart Meters Operational
SMETS1 (DCC Enrolled) Smart Meters Operational
SMETS2 Smart Meters Operational
Guest Payments Operational
PayPoint - In Store Payments Operational
PayPoint - IVR Top-up Phone Line Operational
PayZone - In Store Payments Operational
Open Banking Operational
My Utilita Operational
App Operational
Power-up Functionality Operational
Web Portal Operational
Contact Centre Operational
Telephone Lines Operational
Chatbot Operational
Smart Meter Installations Operational
Smart Metering Network Operational
Websites Operational
Utilita.co.uk Operational
join.utilita.co.uk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance for 11 August 2026 Aug 11, 2026 19:30 - Aug 12, 2026 03:00 BST

We’ve got maintenance planned for your smart meter on Tuesday 11 August, which is scheduled from 7:30pm to 03:00am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Wednesday 12 August.

During the maintenance window, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.
Posted on Aug 10, 2026 - 11:32 BST

Aug 11, 2026

No incidents reported today.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

Planned smart meter maintenance – Sunday 9 August
Completed - The scheduled maintenance has been completed.
Aug 9, 14:47 BST
Verifying - Verification is currently underway for the maintenance items.
Aug 9, 14:16 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:30 BST
Scheduled - Essential maintenance is taking place between 8:30am and 5:30pm on Sunday 9 August, which will affect customers with a second-generation smart meter (SMETS2).

During this time, top-ups, POWER UP and credit transfers won’t be available.

Your energy supply won’t be interrupted. Friendly Credit will remain active until 10am on Monday 10 August, giving you additional time to top-up once the maintenance is complete.

If possible, we recommend topping up before 8:30am on Sunday.

We’re sorry for any inconvenience.
Aug 4, 13:18 BST

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Oops! There’s a problem with some Smart Meters
Resolved - This incident has been resolved.
Aug 3, 16:25 BST
Investigating - We’re sorry, there's currently a problem with a number of our smart meters, which means some of our customers aren't receiving updates to their smart meters.

If you've topped up and the payment isn't showing, you just need to manually enter your 20-digit Top-Up Code into your meter.

We’re working hard to fix the issue and we're sorry for any inconvenience this may cause.
Aug 3, 12:07 BST

Aug 2, 2026

Planned smart meter maintenance – Sunday 2 August
Completed - The scheduled maintenance has been completed.
Aug 2, 16:59 BST
Verifying - Verification is currently underway for the maintenance items.
Aug 2, 16:54 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:30 BST
Scheduled - Essential maintenance is taking place between 8:30am and 5:30pm on Sunday 2 August, which will affect customers with a second-generation smart meter (SMETS2).

During this time, top-ups, POWER UP and credit transfers won’t be available.

Your energy supply won’t be interrupted. Friendly Credit will remain active until 10am on Monday 3 August, giving you additional time to top-up once the maintenance is complete.

If possible, we recommend topping up before 8:30am on Sunday.

We’re sorry for any inconvenience.
Jul 31, 16:09 BST

Aug 1, 2026

Oops! There’s a problem with some Smart Meters
Resolved - This incident has been resolved.
Aug 1, 09:04 BST
Update - We are continuing to monitor for any further issues.
Aug 1, 08:31 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 08:31 BST
Investigating - We’re sorry, there's currently a problem with a number of our smart meters, which means some of our customers aren't receiving updates to their smart meters.

If you've topped up and the payment isn't showing, you just need to manually enter your 20-digit Top-Up Code into your meter.

We’re working hard to fix the issue and we're sorry for any inconvenience this may cause.
Aug 1, 08:01 BST

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

We’re sorry - there’s a problem with My Utilita payments
Resolved - This incident has been resolved.
Jul 29, 05:19 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 05:11 BST
Update - We are continuing to investigate this issue.
Jul 29, 04:42 BST
Investigating - We’re sorry, there is currently a problem with a small number of our second-generation smart meters.

Some of our customers are not receiving updates to their smart meters. If you have topped up and the payment is not showing you can manually enter your 20 digit top up code into your meter.

We’re working hard to fix the issue and we apologise for any inconvenience this may cause.
Jul 29, 03:06 BST
Scheduled maintenance for 28 July 2026
Completed - The scheduled maintenance has been completed.
Jul 29, 03:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 19:30 BST
Scheduled - We’ve got maintenance planned for your smart meter on Tuesday 28 July, which is scheduled from 7:30pm to 03:00am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Wednesday 29 July.

During the maintenance window, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.
Jul 27, 13:01 BST

Jul 28, 2026

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