Scheduled maintenance for 11 August 2026

Scheduled for Aug 11, 19:30 BST - Aug 12, 03:00 BST

Scheduled

We’ve got maintenance planned for your smart meter on Tuesday 11 August, which is scheduled from 7:30pm to 03:00am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Wednesday 12 August.

During the maintenance window, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.

Posted Aug 10, 2026 - 11:32 BST

This scheduled maintenance affects: My Utilita (Power-up Functionality), Payments (SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters, Guest Payments, PayPoint - IVR Top-up Phone Line), and Smart Meter Installations, Smart Metering Network.