All Systems Operational

About This Site

Use our status checker to keep tabs on any Utilita service issues
or maintenance in your area, or to raise an issue yourself.

If you think there may be an issue, please use Live Chat to let us know.

Payments Operational
SMETS1 Smart Meters Operational
SMETS1 (DCC Enrolled) Smart Meters Operational
SMETS2 Smart Meters Operational
Guest Payments Operational
PayPoint - In Store Payments Operational
PayPoint - IVR Top-up Phone Line Operational
PayZone - In Store Payments Operational
Open Banking Operational
My Utilita Operational
App Operational
Power-up Functionality Operational
Web Portal Operational
Contact Centre Operational
Telephone Lines Operational
Chatbot Operational
Smart Meter Installations Operational
Smart Metering Network Operational
Websites Operational
Utilita.co.uk Operational
join.utilita.co.uk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 27, 2026

No incidents reported today.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Completed - The scheduled maintenance has been completed.
Sep 24, 01:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:30 BST
Scheduled - We’ve got maintenance planned for your smart meter on Wednesday 23 September, which is scheduled from 9:30pm to 2am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Thursday 24 September,.

During the maintenance window, My Utilita Application, Website, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.

Sep 23, 11:29 BST

Sep 23, 2026

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.