All Systems Operational

About This Site

Use our status checker to keep tabs on any Utilita service issues
or maintenance in your area, or to raise an issue yourself.

If you think there may be an issue, please use Live Chat to let us know.

Payments Operational
SMETS1 Smart Meters Operational
SMETS1 (DCC Enrolled) Smart Meters Operational
SMETS2 Smart Meters Operational
Guest Payments Operational
PayPoint - In Store Payments Operational
PayPoint - IVR Top-up Phone Line Operational
PayZone - In Store Payments Operational
Open Banking Operational
My Utilita Operational
App Operational
Power-up Functionality Operational
Web Portal Operational
Contact Centre Operational
Telephone Lines Operational
Chatbot Operational
Smart Meter Installations Operational
Smart Metering Network Operational
Websites Operational
Utilita.co.uk Operational
join.utilita.co.uk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 9, 2026

No incidents reported today.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Completed - The scheduled maintenance has been completed.
Apr 30, 20:38 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 BST
Scheduled - We’ve got maintenance planned for your smart meter tonight on 30 April 2026 scheduled from 8pm to 9pm. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Friday 01 May.

During the maintenance window, top-ups, the Top-Up Phone Line, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.

Apr 30, 16:31 BST
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.