Utilita Status Page Status

All Systems Operational

About This Site

Use our status checker to keep tabs on any Utilita service issues
or maintenance in your area, or to raise an issue yourself.

If you think there may be an issue, please use Live Chat to let us know.

Payments Operational

SMETS1 Smart Meters Operational

SMETS1 (DCC Enrolled) Smart Meters Operational

SMETS2 Smart Meters Operational

Guest Payments Operational

PayPoint - In Store Payments Operational

PayPoint - IVR Top-up Phone Line Operational

PayZone - In Store Payments Operational

Open Banking Operational

My Utilita Operational

App Operational

Power-up Functionality Operational

Web Portal Operational

Contact Centre Operational

Telephone Lines Operational

Chatbot Operational

Smart Meter Installations Operational

Smart Metering Network Operational

Websites Operational

Utilita.co.uk Operational

join.utilita.co.uk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 24, 2026

Scheduled maintenance for 23 June 2026

Completed - The scheduled maintenance has been completed.
Jun 24, 02:18 BST

Verifying - Verification is currently underway for the maintenance items.
Jun 24, 01:22 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 19:30 BST

Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 11:04 BST

Scheduled - We’ve got maintenance planned for your smart meter on Tuesday 23 June, which is scheduled from 7:30pm to 4am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Wednesday 24 June.

During the maintenance window, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.
Jun 23, 08:53 BST

Jun 23, 2026

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

Scheduled maintenance for 16 June 2026

Completed - The scheduled maintenance has been completed.
Jun 17, 02:03 BST

Verifying - Verification is currently underway for the maintenance items.
Jun 17, 01:39 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:30 BST

Scheduled - We’ve got maintenance planned for your smart meter on Tuesday 16 June, which is scheduled from 9:30pm to 3am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Wednesday 17 June.

During the maintenance window, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.
Jun 15, 16:47 BST

Jun 16, 2026

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.