All Systems Operational

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Use our status checker to keep tabs on any Utilita service issues
or maintenance in your area, or to raise an issue yourself.

If you think there may be an issue, please use Live Chat to let us know.

Payments Operational
SMETS1 Smart Meters Operational
SMETS1 (DCC Enrolled) Smart Meters Operational
SMETS2 Smart Meters Operational
Guest Payments Operational
PayPoint - In Store Payments Operational
PayPoint - IVR Top-up Phone Line Operational
PayZone - In Store Payments Operational
Open Banking Operational
My Utilita Operational
App Operational
Power-up Functionality Operational
Web Portal Operational
Contact Centre Operational
Telephone Lines Operational
Chatbot Operational
Smart Meter Installations Operational
Smart Metering Network Operational
Websites Operational
Utilita.co.uk Operational
join.utilita.co.uk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 12, 2026

No incidents reported today.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Oops! There’s a problem with My Utilita App and Portal
Resolved - This incident has been resolved.
Nov 10, 08:53 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 08:40 GMT
Investigating - We’re sorry, My Utilita App and Portal aren't available right now. We’re working hard to fix the issue and it will be sorted soon. If you need to top-up, visit https://utilitapayments.paypoint.com/GuestPayment

We’re working hard to fix the issue and it will be sorted soon.
Nov 10, 07:57 GMT

Nov 9, 2026

We’re sorry - there’s a problem with My Utilita payments
Resolved - This incident has been resolved.
Nov 9, 14:43 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 14:06 GMT
Update - We are continuing to investigate this issue.
Nov 9, 13:36 GMT
Update - We are continuing to investigate this issue.
Nov 9, 13:33 GMT
Investigating - We’re sorry, there is currently a problem with a small number of our second-generation smart meters.

Some of our customers are not receiving updates to their smart meters. If you have topped up and the payment is not showing you can manually enter your 20 digit top up code into your meter.

We’re working hard to fix the issue and we apologise for any inconvenience this may cause.
Nov 9, 12:30 GMT

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Scheduled maintenance for 4 November 2026
Completed - The scheduled maintenance has been completed.
Nov 5, 02:01 GMT
Verifying - Verification is currently underway for the maintenance items.
Nov 5, 01:42 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 19:30 GMT
Scheduled - We’ve got maintenance planned for your smart meter on Wednesday 4 November, which is scheduled from 9:30pm to 3am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Thursday 5 November.

During the maintenance window, My Utilita Application, Website, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.
Nov 3, 10:11 GMT

Nov 4, 2026

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

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