Verification is currently underway for the maintenance items.
Posted Nov 05, 2026 - 01:42 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 04, 2026 - 19:30 GMT
Scheduled
We’ve got maintenance planned for your smart meter on Wednesday 4 November, which is scheduled from 9:30pm to 3am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Thursday 5 November.
During the maintenance window, My Utilita Application, Website, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.
Posted Nov 03, 2026 - 10:11 GMT
This scheduled maintenance affected: Payments (SMETS1 Smart Meters, SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters, Guest Payments, PayPoint - In Store Payments, PayPoint - IVR Top-up Phone Line, Open Banking), My Utilita (App, Power-up Functionality, Web Portal), Websites (Utilita.co.uk, join.utilita.co.uk), and Smart Meter Installations, Smart Metering Network.