Oops! There’s a problem with My Utilita App and Portal

Incident Report for Utilita Status Page

Resolved

This incident has been resolved.

Posted Nov 10, 2026 - 08:53 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2026 - 08:40 GMT

Investigating

We’re sorry, My Utilita App and Portal aren't available right now. We’re working hard to fix the issue and it will be sorted soon. If you need to top-up, visit https://utilitapayments.paypoint.com/GuestPayment

We’re working hard to fix the issue and it will be sorted soon.

Posted Nov 10, 2026 - 07:57 GMT

This incident affected: Payments (SMETS1 Smart Meters, SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters) and My Utilita (App, Power-up Functionality, Web Portal).