All Systems Operational

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Use our status checker to keep tabs on any Utilita service issues
or maintenance in your area, or to raise an issue yourself.

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Uptime over the past 90 days. View historical uptime.
Payments Operational
90 days ago
100.0 % uptime
Today
SMETS1 Smart Meters Operational
SMETS1 (DCC Enrolled) Smart Meters Operational
SMETS2 Smart Meters Operational
Guest Payments Operational
PayPoint - In Store Payments Operational
PayPoint - IVR Top-up Phone Line Operational
PayZone - In Store Payments Operational
Open Banking Operational
90 days ago
100.0 % uptime
Today
My Utilita Operational
App Operational
Power-up Functionality Operational
Web Portal Operational
Contact Centre Operational
Telephone Lines Operational
Chatbot Operational
Smart Meter Installations Operational
Smart Metering Network Operational
Websites Operational
90 days ago
100.0 % uptime
Today
Utilita.co.uk Operational
90 days ago
100.0 % uptime
Today
join.utilita.co.uk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 17, 2026

No incidents reported today.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
Scheduled maintenance for 10 March 2026
Completed - The scheduled maintenance has been completed.
Mar 11, 03:47 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 21:30 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 9, 13:46 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 9, 11:54 GMT
Scheduled - We’ve got maintenance planned for your smart meter on Tuesday 10 March scheduled from 9:30pm to 5am. Don’t worry – this won’t affect your energy supply because you'll be in friendly credit hours until 10am on Wednesday 11 March.

During the maintenance window, top-ups, power-ups and credit transfers will be unavailable for a small subset of customers.
Mar 9, 11:35 GMT
Mar 10, 2026
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

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