All Systems Operational

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Use our status checker to keep tabs on any Utilita service issues
or maintenance in your area, or to raise an issue yourself.

If you think there may be an issue, please use Live Chat to let us know.

Uptime over the past 90 days. View historical uptime.
Payments Operational
90 days ago
100.0 % uptime
Today
SMETS1 Smart Meters Operational
SMETS1 (DCC Enrolled) Smart Meters Operational
SMETS2 Smart Meters Operational
Guest Payments Operational
PayPoint - In Store Payments Operational
PayPoint - IVR Top-up Phone Line Operational
PayZone - In Store Payments Operational
Open Banking Operational
90 days ago
100.0 % uptime
Today
My Utilita Operational
App Operational
Power-up Functionality Operational
Web Portal Operational
Contact Centre Operational
Telephone Lines Operational
Chatbot Operational
Smart Meter Installations Operational
Smart Metering Network Operational
Websites Operational
90 days ago
100.0 % uptime
Today
Utilita.co.uk Operational
90 days ago
100.0 % uptime
Today
join.utilita.co.uk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 30, 2026
Scheduled maintenance for 29 January 2026
Completed - The scheduled maintenance has been completed.
Jan 30, 01:49 GMT
Verifying - Verification is currently underway for the maintenance items.
Jan 30, 01:26 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 19:30 GMT
Scheduled - We’ve got maintenance planned for your smart meter on 29 January 2026 scheduled from 7.30pm to 4am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on 30 January 2026.

During the maintenance window top-ups, POWER-UPs and credit transfers will be unavailable for all customers.
Jan 28, 12:07 GMT
Jan 29, 2026
We’re sorry - there’s a problem with My Utilita payments
Resolved - This incident has been resolved.
Jan 29, 17:34 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 16:57 GMT
Investigating - We're sorry, Open Banking in the My Utilita app currently isn't working due to an issue from our supplier. We're hoping this will be fixed soon - but in the meantime, all other payment methods are working as normal.

Don't worry about losing supply, you'll be in Friendly Credit Hours until tomorrow morning at 10am. Please keep an eye on our service page for the latest info!
Jan 29, 14:29 GMT
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Scheduled maintenance for 20 January 2026
Completed - The scheduled maintenance has been completed.
Jan 21, 04:24 GMT
Verifying - Verification is currently underway for the maintenance items.
Jan 21, 02:37 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:30 GMT
Scheduled - We’ve got maintenance planned for your smart meter on Tuesday 20 January scheduled from 9.30pm to 5am. Don’t worry – this won’t affect your energy supply because you'll be in friendly credit hours until 10am on Wednesday 21 January.

During the maintenance window top-ups, power-ups and credit transfers will be unavailable for a small subset of customers.
Jan 19, 10:38 GMT
Jan 20, 2026
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

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