In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 07, 2025 - 20:00 BST
May 07, 2025 - 20:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 7, 2025 20:00-21:00 BST
May 7, 2025 20:00-21:00 BST
Scheduled - We’ve got maintenance planned for your smart meter on 07 May 2025 scheduled from 8:00pm to 8:00am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on 08 May 2025.
During the maintenance window top-ups, POWER-UPs and credit transfers will be unavailable for a small subset of customers.
May 7, 2025 20:00-21:00 BST
During the maintenance window top-ups, POWER-UPs and credit transfers will be unavailable for a small subset of customers.
May 7, 2025 20:00-21:00 BST
About This Site
Use our status checker to keep tabs on any Utilita service issues
or maintenance in your area, or to raise an issue yourself.
If you think there may be an issue, please use Live Chat to let us know.
Payments
Under Maintenance
SMETS1 Smart Meters
Operational
SMETS1 (DCC Enrolled) Smart Meters
Under Maintenance
SMETS2 Smart Meters
Under Maintenance
Guest Payments
Operational
PayPoint - In Store Payments
Operational
PayPoint - IVR Top-up Phone Line
Operational
PayZone - In Store Payments
Operational
My Utilita
Under Maintenance
App
Operational
Power-up Functionality
Under Maintenance
Web Portal
Operational
Contact Centre
Operational
Telephone Lines
Operational
Chatbot
Operational
Smart Meter Installations
Operational
Smart Metering Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance