All Systems Operational
About This Site
Use our status checker to keep tabs on any Utilita service issues
or maintenance in your area, or to raise an issue yourself.
If you think there may be an issue, please use Live Chat to let us know.
Payments
Operational
SMETS1 Smart Meters
Operational
SMETS1 (DCC Enrolled) Smart Meters
Operational
SMETS2 Smart Meters
Operational
Guest Payments
Operational
PayPoint - In Store Payments
Operational
PayPoint - IVR Top-up Phone Line
Operational
PayZone - In Store Payments
Operational
My Utilita
Operational
App
Operational
Power-up Functionality
Operational
Web Portal
Operational
Contact Centre
Operational
Telephone Lines
Operational
Chatbot
Operational
Smart Meter Installations
Operational
Smart Metering Network
Operational
Websites
Operational
Utilita.co.uk
Operational
join.utilita.co.uk
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance for 9 December 2025 Dec 9, 2025 19:30 - Dec 10, 2025 04:00 GMT
We’ve got maintenance planned for your smart meter on 9 December 2025 scheduled from 7.30pm to 4am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on 10 December 2025.
During the maintenance window top-ups, POWER-UPs and credit transfers will be unavailable for all customers.
Posted on Dec 08, 2025 - 08:51 GMT
During the maintenance window top-ups, POWER-UPs and credit transfers will be unavailable for all customers.
Posted on Dec 08, 2025 - 08:51 GMT