All Systems Operational
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Payments
Operational
SMETS1 Smart Meters
Operational
SMETS1 (DCC Enrolled) Smart Meters
Operational
SMETS2 Smart Meters
Operational
Guest Payments
Operational
PayPoint - In Store Payments
Operational
PayPoint - IVR Top-up Phone Line
Operational
PayZone - In Store Payments
Operational
My Utilita
Operational
App
Operational
Power-up Functionality
Operational
Web Portal
Operational
Contact Centre
Operational
Telephone Lines
Operational
Chatbot
Operational
Smart Meter Installations
Operational
Smart Metering Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance for 29 July 2025 Jul 29, 2025 19:30 - Jul 30, 2025 04:00 BST
We’ve got maintenance planned for your smart meter on 29 July 2025 scheduled from 7.30pm to 4am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on 30 July 2025.
During the maintenance window top-ups, POWER-UPs and credit transfers will be unavailable for most customers.
Posted on Jul 28, 2025 - 09:53 BST
During the maintenance window top-ups, POWER-UPs and credit transfers will be unavailable for most customers.
Posted on Jul 28, 2025 - 09:53 BST