Card Payments Authorisation Issue

Incident Report for Utilita Status Page

Resolved

This incident has been resolved.
Posted Jul 08, 2026 - 09:00 BST

Update

We are continuing to monitor for any further issues.
Posted Jun 30, 2026 - 10:04 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 30, 2026 - 09:40 BST

Investigating

We’re sorry, we're currently experiencing an issue with some card payments - specifically if you're prompted to authorise a payment with your bank.

If you're impacted, please try one of the alternative payment methods, such as Apple pay, Google pay or Pay by Bank until services have been restored.

We're sorry for any inconvenience, we'll be back to normal soon - please keep an eye on our service page for the latest info.
Posted Jun 30, 2026 - 06:40 BST
This incident affected: Payments (SMETS1 Smart Meters, SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters, Guest Payments) and My Utilita (Web Portal).