Oops! There’s a problem with My Utilita App and Portal

Incident Report for Utilita Status Page

Resolved

This incident has been resolved.

Posted Nov 18, 2025 - 18:17 GMT

Update

We are continuing to investigate this issue.

Posted Nov 18, 2025 - 17:11 GMT

Update

We are continuing to investigate this issue.

Posted Nov 18, 2025 - 17:10 GMT

Investigating

We’re sorry, My Utilita App and Portal are have issues right now. We’re working hard to fix this and it will be sorted soon. If you need to top-up, visit https://utilitapayments.paypoint.com/GuestPayment

We’re working hard to fix the issue and it will be sorted soon.

Posted Nov 18, 2025 - 17:10 GMT

This incident affected: Payments (SMETS1 Smart Meters, SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters) and My Utilita (App, Power-up Functionality, Web Portal).