Oops! There’s a problem with Top-Up Balance Updates through My Utilita App and Portal are currently Delayed

Incident Report for Utilita Status Page

Resolved

This incident has been resolved.
Posted Jan 08, 2026 - 11:32 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 08, 2026 - 11:12 GMT

Identified

We’re sorry, Top-up balance updates through My Utilita App and Portal are currently delayed.

We’re working hard to fix the issue and it will be sorted soon.
Posted Jan 08, 2026 - 10:13 GMT
This incident affected: My Utilita (App, Web Portal).