Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 28, 2026 - 19:30 BST
Scheduled
We’ve got maintenance planned for your smart meter on Tuesday 28 July, which is scheduled from 7:30pm to 03:00am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on Wednesday 29 July.
During the maintenance window, Top-ups, the Top-up Phone Line, In Store Payments, Guest Payments, POWER UPs and Credit Transfers will be unavailable for all customers.
Posted Jul 27, 2026 - 13:01 BST
This scheduled maintenance affected: Payments (SMETS1 Smart Meters, SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters, Guest Payments, PayPoint - In Store Payments, PayPoint - IVR Top-up Phone Line, PayZone - In Store Payments, Open Banking), My Utilita (App, Power-up Functionality, Web Portal), Websites (Utilita.co.uk, join.utilita.co.uk), and Smart Meter Installations, Smart Metering Network.