Scheduled maintenance for 29 July 2025

Scheduled for Jul 29, 19:30 BST - Jul 30, 04:00 BST

Scheduled

We’ve got maintenance planned for your smart meter on 29 July 2025 scheduled from 7.30pm to 4am. Don’t worry – this won’t affect your energy supply because you'll be in Friendly Credit Hours until 10am on 30 July 2025.

During the maintenance window top-ups, POWER-UPs and credit transfers will be unavailable for most customers.

Posted Jul 28, 2025 - 09:53 BST

This scheduled maintenance affects: Payments (SMETS1 Smart Meters, SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters, Guest Payments, PayPoint - In Store Payments, PayPoint - IVR Top-up Phone Line, PayZone - In Store Payments), My Utilita (App, Power-up Functionality, Web Portal), and Smart Meter Installations, Smart Metering Network.