We’re sorry - there’s a problem with My Utilita payments

Incident Report for Utilita Status Page

Resolved

This incident has been resolved.
Posted Nov 25, 2025 - 09:23 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 25, 2025 - 09:02 GMT

Investigating

We’re sorry, there’s currently a problem with My Utilita payments – we’re working hard to sort it.



Keep an eye on our service page for the latest info – we’ll be back to normal soon.
Posted Nov 25, 2025 - 08:27 GMT
This incident affected: Payments (SMETS1 Smart Meters, SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters) and My Utilita (App, Web Portal).