We’re sorry - there’s a problem with My Utilita payments

Incident Report for Utilita Status Page

Resolved

This incident has been resolved.
Posted Jun 29, 2026 - 12:06 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 29, 2026 - 11:24 BST

Investigating

We’re sorry, there’s currently a problem with for some card payments when prompted with payment authentication from your banks.

You can try one of the alternative payment methods such as Apple pay, Google pay or Pay by Bank until services have been restored.

Keep an eye on our service page for the latest info – we’ll be back to normal soon.
Posted Jun 29, 2026 - 10:54 BST
This incident affected: Payments (SMETS1 Smart Meters, SMETS1 (DCC Enrolled) Smart Meters, SMETS2 Smart Meters, Guest Payments).