Verification is currently underway for the maintenance items.
Posted Aug 09, 2026 - 14:16 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 09, 2026 - 08:30 BST
Scheduled
Essential maintenance is taking place between 8:30am and 5:30pm on Sunday 9 August, which will affect customers with a second-generation smart meter (SMETS2).
During this time, top-ups, POWER UP and credit transfers won’t be available.
Your energy supply won’t be interrupted. Friendly Credit will remain active until 10am on Monday 10 August, giving you additional time to top-up once the maintenance is complete.
If possible, we recommend topping up before 8:30am on Sunday.
We’re sorry for any inconvenience.
Posted Aug 04, 2026 - 13:18 BST
This scheduled maintenance affected: Payments (SMETS2 Smart Meters) and Smart Meter Installations, Smart Metering Network.