Verification is currently underway for the maintenance items.
Posted Aug 02, 2026 - 16:54 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 02, 2026 - 08:30 BST
Scheduled
Essential maintenance is taking place between 8:30am and 5:30pm on Sunday 2 August, which will affect customers with a second-generation smart meter (SMETS2).
During this time, top-ups, POWER UP and credit transfers won’t be available.
Your energy supply won’t be interrupted. Friendly Credit will remain active until 10am on Monday 3 August, giving you additional time to top-up once the maintenance is complete.
If possible, we recommend topping up before 8:30am on Sunday.
We’re sorry for any inconvenience.
Posted Jul 31, 2026 - 16:09 BST
This scheduled maintenance affected: Payments (SMETS2 Smart Meters) and Smart Meter Installations, Smart Metering Network.